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Note: Redemption codes contain both letters and numbers. The other numeric codes such as the UPC code on your insert, card, or email are not your redemption code. You now have access to the apps that are included in your membership plan. Click Open the Creative Cloud app to start downloading your software. If you purchased a stand-alone version of a product for example, Acrobat XI or Photoshop Elements , you need a serial number to activate your app. In the following table, choose the option that applies to you to find information about your serial number or redemption code.

Depending on your region, go to one of the following sites to submit your verification request or find out how to do so:. North America: www. You receive an email with a digit alphanumeric redemption code and a link to www. You receive an email with a link back to your customer support case.

The case contains your digit alphanumeric redemption code and a link to www. Go to www. Enter the digit alphanumeric redemption code you received in the email and click Redeem.

Depending on your product, a serial number appears, a download link appears, or both. Make note of your serial number and click Download to begin installing your product.

Make sure you retain the serial number in case you ever need to update your product or receive product support. Consider registering your Adobe product, which securely stores your serial number in your Adobe account. Find your digit alphanumeric product code on the disc sleeve, on an insert card, or on the product box. Once your verification request has been approved, you receive an email with a digit numeric serial number.

Make note of your serial number and enter your serial number when prompted during installation of your product. Make sure that you retain the serial number in case you ever need to update your product or receive product support.

Find your digit numeric product code in an email from the reseller from which you purchased your product. Legal Notices Online Privacy Policy. Serial numbers, redemption codes, and product codes Student and Teacher editions Search. All Apps User Guide. Select an article: Select an article:. On this page Serial number or redemption code Redeem a product purchased directly from Adobe Redeem products purchased from a store or online retailer.

Applies to: All Apps. Redeem your Student and Teacher edition purchase, convert a redemption code to a serial number, and more. Serial number or redemption code. Redeem a product purchased directly from Adobe.

Serial number not showing up in your Adobe account? Check the following table to find your serial number. How did you receive your product? Find your serial number: In a product box. Printed on the disc or disc sleeve. As a download from Adobe. Redeem products purchased from a store or online retailer. Use the filter to select your product type. Learning Hub. AEW Recordings. Interactive eLearning. Personalize background. Software simulation. Responsive simulation. Full motion recording.

Advanced actions. Conditional actions. Learning interactions. Drag and Drop interactions. Deprecated features. Adobe eLearning Conference. Adobe Learning Summit. Adobe Captivate Specialist Roadshows. Account settings. Adobe Captivate Prime. Auto enrollment using learning plans. Automating user import.

Classroom trainings. Course level reports. Create custom user groups. Customize email templates. Employee as learners. Gamification and badges. Harvard ManageMentor. Integration with Adobe Connect and other video conferencing tools. Integration with Salesforce and Workday. Integration with third-party content. Internal and external users.

Learner transcripts. Managing user groups. Overview of auto-generated user groups. Self-Paced trainings. Set up announcements. Set up external users. Set up gamification. Set up internal users. Types of course modules. Virtual classroom trainings. Adobe Connect Mobile.

Virtual Conferences. Unified Communications. To install Captivate release , refer the Install guide. Learn how to access previous versions of non-subscription apps. Please log in and complete your profile to continue. Elearning Team.